Last updated: July 27, 2026

We want you to love your coffee equipment. If something isn’t right, here’s how returns and refunds work.

Return Window

You have 30 days from the delivery date to request a return.

Return Conditions

To be eligible for a return, your item must be:

• Unused and in the same condition you received it.
• In its original packaging with all accessories, manuals, and parts included.

Non-Returnable Items

• Machines that have been used with water or coffee.
• Clearance and final-sale items.
• Gift cards.

How to Start a Return

1. Email us at support@brewbaristasupply.com with your order number and the reason for the return.
2. We will reply with return instructions and the return address.
3. Ship the item back to us. Please use a trackable shipping method.

Return shipping costs are paid by the customer, unless the item arrived damaged or defective.

Damaged or Defective Items

If your item arrived damaged or stopped working due to a manufacturing defect, contact us within the return window. We will replace it free of charge or issue a full refund, including shipping costs.

Refunds

Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take a few extra days for the refund to appear.

Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order.

Questions

For any return or refund questions, contact us at support@brewbaristasupply.com.